Consistently Deliver Five-Star Service with Standardized Processes

Event description

Learn how to take an x-ray of a core service process which breaks down the process into its component parts including important steps, actors, key points, outputs, and customers. Recognize the process value factors of quality, speed, productivity and compliance and how these elements can provide you with new insights into the needs of your customers. See how you and your team can develop, learn, follow, and improve upon the current best way of satisfying those customer needs.  Practical tools that participants can take away and immediately apply to their own business include:

• X-ray template for breaking down a process into its component parts
• Canvas for uncovering the four dimensions of value for any service process
• Standard work format for visualizing the current best way of delivering a service