Revenue Generating Customer Service

Event description

Outstanding products, a large diverse inventory or an outstanding marketing plan is not enough to grow your business without outstanding customer service. Outstanding customer service generates outstanding revenues. People do business with people they like, and the goal of this program is to provide you the customer service strategies that build revenues, enhance your brand, and help overcome customer objections. 

Learn about comments to avoid, how to handle a complaint and how to exceed customer expectations. Louis shares with you the most important customer service survey question you should be asking each of your customers. Understand the impact of a phone call, the four elements of the call when answered and how to close a call. Louis wrote the customer service training text for American Health Insurance Plans and will share many tips from his more than 35 years of lecturing on customer service strategies for all businesses.

Fee: Free
Copy of the recording and materials will be sent to all attendees.