Strategies for Getting Better Customers - Webinar via Zoom

Event description

Every business owner wants customers who are loyal, friendly, not too demanding, and respectful who return for additional products or services and pay on time. Most companies focus on acquiring new customers, but did you know that acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one? Increasing customer retention rates by 5% will increase profits by 25% to 95%. Learn practical tips to increase the number and quality of your customers and clients (both internal and external) by focusing on your bottom line and shifting your culture to ensure that the best customers increase their loyalty to your company. Join the UTSA SBDC for this presentation.