Understanding Your Customer's Experience

Event description

Understanding your customer’s experience is well worth the effort.  88% of buyers say experience matters as much as a company's products or services. Customer experience improvements can improve brand reputation, increase customer retention, and raise profitability.  

 In this webinar, you will learn a 3-step process to identify customer experience improvements. You will learn how to 

-  See your business from the customer’s perspective by creating Customer Personas 

- Understand the customer experience with Customer Journey Mapping 

-Identify potential customer experience improvements.

 You will leave this webinar with the information and the tools/ templates necessary to immediately implement the customer Journey mapping.