USVI Customer Service Essentials

Event description

Learn how local small businesses, Entrepreneurs, Non-Profits, Government entities, and other service providers (Restaurants, Retail, Lodging, Entertainment, etc.) can sharpen their customer service skills to maintain their clientele. This interactive webinar will highlight why effective customer service and customer relationship management can make or break your business. The instructor will walk participants through understanding customer needs, effective communication, problem-solving, product knowledge, handling challenges, time management, going beyond and the importance of cultural sensitivity.

Please note this webinar is free of charge.