Dealing with Difficult People: Communication Styles and Conflict Resolution
Date and time
-
Location
Online
Organizer
Elisabeth Dantzler
sbdctraining@angelo.edu
325-942-2098
Host organization
Angelo State University Small Business Development Center
Type of event
Resource Partner event
Event description
The modern workplace continues to change, impacted by multiple generations and a strong emphasis on individualization. How do you deal with all the differences? Do you know what your communication style is? Do you think about the communication style of others? This workshop identifies behavioral differences and styles of communication offering strategies to turn conflict into cooperation.
The workshop will cover:
- Who are Difficult People?
- Differences
- Behavioral Profiles
- Communication Styles
- Ways to deal with Difficult People
- Strategies and how to apply them
The Texas South-West SBDC's have partnered together to bring you expert content to help your small business grow and succeed.
Speaker: Deirdre Pattillo, SPHR, SHRM-SCP - Senior Project Manager – Employer Services, UTSA SBDC Center for Government Contracting