Strategies for Getting Better Customers - IN-PERSON ONLY TRAINING

Event description

This is a no-cost event! Registration is encouraged as seating is limited. 

This is an IN-PERSON WORKSHOP ONLY. The workshop will be held at the UTSA Downtown Campus, Durango Building, Room 2.316. 

Every business owner wants customers who are loyal, friendly, not too demanding, and respectful. Plus, it's really wonderful when they return for additional products or services and pay on time. Most companies focus on acquiring new customers, which is definitely important. But did you know that acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one? Increasing customer retention rates by 5% will increase profits by 25% to 95%. And who doesn’t want more profit?  Learn practical tips to increase the number and quality of your customers and clients (both internal and external) by focusing on your bottom line and shifting your culture to ensure that the best customers increase their loyalty to your company.

Session instructed by: Crystal Darby, Senior Business Advisor, UTSA Small Business Development Center