Managing and Having Difficult Conversations

Event description

Online Workshop

In every workplace, challenging conversations are inevitable. Whether it's addressing performance issues, navigating conflicts, or delivering tough feedback, having the skills to manage these conversations effectively is essential for every leader and team member.

Join us for our dynamic training session, "Managing and Mastering Difficult Conversations," where you'll learn proven strategies and techniques to approach challenging discussions with confidence and finesse.

Understanding the Dynamics: Gain insights into the psychology behind difficult conversations and how to manage emotions effectively.

Preparation and Planning: Learn how to prepare for challenging discussions, including setting clear objectives and anticipating potential reactions.

Communication Strategies: Master effective communication techniques, including active listening, empathy, and assertiveness, to navigate difficult conversations with professionalism and respect.

Building Trust and Rapport: Discover strategies for building trust and rapport with others, even in the midst of difficult discussions.

Conflict Resolution Skills: Develop practical skills for resolving conflicts constructively and finding mutually beneficial solutions.

Presenter Alison Milioto is the co-founder and owner of BlueLion. She has a Masters in Business from UNH and has been practicing HR for over 9 years. She also holds her HR Certification from SHRM (Society for Human Resource Management).

Alison assists clients with implementing benefit packages, dealing with employee issues, and engagement, and assisting companies with becoming strategic with their HR initiatives.

When she is not focusing on growing BlueLion she is spending time hiking with her fur baby Kona, snowmobiling or mountain biking. https://bluelionllc.com/

Presenter Toni Runci is the co-founder and owner of BlueLion. She has over 14 years experience in HR. She received her undergraduate from SNHU in Business and her Masters in Human Resources.

She has experience working in multiple industries such as retail, construction, healthcare, automotive, hospitality and non-profits.

She holds a certification from both SHRM (Society of Human Resource Management) and HRCI (Human Resource Certification Institute).