Digital Strategy Report
About this document and download
Digital strategy component files:
- IT Policy Archive
- IT Reform Cost Savings
- Data Center Optimization Initiative Strategic Plans Strategic Plan
- Bureau Directory (JSON file)
- Governance Boards (JSON file)
- FITARA Milestones (JSON file)
- FITARA Milestones (CSV)
- 21st Century IDEA Report
The latest Digital Government Strategy Report for the Small Business Administration provides a breakdown of SBA's digital strategy along with the status of activities.
1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages
Overall Status: In Progress
1.2.1. Document policy for architecting new IT systems for openness by default
Describe policy: The SBA uses the Data Management Policy as a guide for disseminating high-value data sets. This policy addresses protections for security, privacy, confidentiality, and other traditional concerns that may warrant redaction of some information in our datasets. Identification of a data set does not mean that SBA will release the entire data set without appropriate redactions. We regularly update the SBA high-value data inventory to reflect the Agency’s data inventory activities.
1.2.4. Develop Data Inventory Schedule - Summary
Summarize the Inventory Schedule: In order to ensure all data assets from each program in the agency will be identified and accounted for in its Enterprise Data Inventory, the SBA is focused on linking various information management programs together. Specifically, the SBA Enterprise Data Inventory is considered complete when each Program Office (PO) has accounted for all datasets used in the agency’s information systems that can be made public. The SBA Enterprise Data Inventory provides a schedule and a methodical approach for completing this task. Each SBA PO will review data from each of its information management programs to identify a complete list of information collections, record schedules, and IT investments that contain data. Once the list is complete, POs will proceed with inventorying the datasets contained in those information systems.
1.2.5. Develop Data Inventory Schedule - Milestones
Milestone 1 Title: Develop Initial Enterprise Data Inventory (EDI)
Description: Create Enterprise Data Inventory and post JSON File to sba.gov/data and OMB MAX site
Milestone Date: November 29, 2013
Description of how this milestone expands the Inventory: Developed a robust, enterprise-wide data inventory.
Description of how this milestone enriches the Inventory: Developed a single repository to document and categorize the Department's enterprise data assets.
Description of how this milestone opens the Inventory: Validated publicly-available datasets and enhanced metadata to improve public access to information.
Milestone 2 Title: Post Initial Public Data Listings
Description: Review Enterprise Data Inventory and post non-sensitive datasets on SBA's website
Milestone Date: November 29, 2013
Description of how this milestone expands the Inventory: Added new datasets and make progress in developing the EDI.
Description of how this milestone enriches the Inventory: Validated publicly-available datasets and enhanced metadata to improve public access to information.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 3 Title: Quarterly Update to EDI
Description: Work with Program/Functional Offices to collect data assets and update the inventory.
Milestone Date: February 28, 2014
Description of how this milestone expands the Inventory: Added new datasets and made progress in developing the EDI.
Description of how this milestone enriches the Inventory: Added new datasets and made progress in developing the EDI.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 4 Title: Quarterly Update to EDI
Description: Work with Program/Functional Offices to collect data assets and update the inventory.
Milestone Date: May 31, 2014
Description of how this milestone expands the Inventory: Added new datasets and made progress in developing the EDI. SBA has also identified 3 new datasets that have been published on both the EDI and PDL. This takes the total number of published datasets to 10.The Open Data Working Group at SBA has also approved the charter and is working on the approval of the SOP.
Description of how this milestone enriches the Inventory: Added new datasets and made progress in developing the EDI. The Solution Architecture Team at SBA is working on a Pilot process with the Government Contracting and Business Development group to identify and publish datasets in the near future.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 5 Title: Quarterly Update to EDI
Description: Work with Program/Functional Offices to collect data assets and update the inventory.
Milestone Date: August 31, 2014
Description of how this milestone expands the Inventory: SBA added 3 new datasets, namely SBA Email RSS, Office of Advocacy News Update File, and Size Standards dataset.
Description of how this milestone enriches the Inventory: The Solution Architecture Team at SBA worked on a Pilot process with a Government Contracting and Business Development group to identify and publish datasets in the near future.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 6 Title: Quarterly Update to EDI
Description: Work with Program/Functional Offices to collect data assets and update the inventory.
Milestone Date: November 30, 2014
Description of how this milestone expands the Inventory: SBA added 5 new datasets, namely SBA Disaster Loan Data - Superstorm Sandy, SBA Disaster Loan Data FY2011, SBA Disaster Loan Data FY2012, SBA Disaster Loan Data FY2013, and SBA Disaster Loan Data FY2014.
Description of how this milestone enriches the Inventory: The Solution Architecture Team at SBA worked with Office of Disaster Assistance to publish 5 new datasets.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 7 Title: Quarterly Update to EDI
Description: The metadata schema for all datasets were migrated to Open Data Metadata schema 1.1. Identified all API available through SBA.GOV and added them to the public data listing. The agency’s EDI has been migrated to inventory.data.gov.
Milestone Date: February 28, 2015
Description of how this milestone expands the Inventory: Added 12 additional public datasets to the inventory, taking the total number of public datasets to 35. There are another 11 datasets that are non-public and are in the process of being made publicly available in the next quarter.
Description of how this milestone enriches the Inventory: Apart from adding additional datasets, the metadata quality for all the datasets was improved. Dataset resources that were previously grouped were moved to individual datasets to provide more clarity. The relationship between related datasets has been established.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 8 Title: Quarterly Update to Expand EDI
Description: The agency’s EDI has been migrated to inventory.data.gov and 12 more datasets were updated to inventory.data.gov. 11 datasets were removed from the previously published dataset, as it has been moved from SBA to businessusa.gov.
Milestone Date: May 31, 2015
Description of how this milestone expands the Inventory: Added 12 additional public datasets to the inventory, taking the total number of public datasets to 37. Removed 11 datasets from the previously published dataset, which has been moved from SBA to businessusa.gov
Description of how this milestone enriches the Inventory: Apart from adding additional datasets, the metadata quality for all the datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 9 Title: Quarterly Update to Expand EDI
Description: Added 59 more datasets to the agency’s EDI on inventory.data.gov, including 3 datasets that are part of the IDC Quarterly release for August.
Milestone Date: August 31, 2015
Description of how this milestone expands the Inventory: Added 59 additional public datasets to the inventory, taking the total number of public datasets to 95.
Description of how this milestone enriches the Inventory: Apart from adding additional datasets, the metadata quality for all the datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 10 Title: Quarterly Update to Expand EDI
Description: Added 168 more datasets to the agency’s EDI on inventory.data.gov.
Milestone Date: November 30, 2015
Description of how this milestone expands the Inventory: Added 170 additional public datasets to the inventory that includes SBA IT Reform Cost Savings/Avoidance, taking the total number of public datasets to 265.
Description of how this milestone enriches the Inventory: Apart from adding additional datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 11 Title: Quarterly Update to Expand EDI
Description: Added 115 more datasets to the agency’s EDI on inventory.data.gov.
Milestone Date: February 28, 2016
Description of how this milestone expands the Inventory: Added 115 additional public datasets to the inventory that includes changes to SBA IT Reform Cost Savings/Avoidance SBA Disaster Loan Data FY2008, SBA Disaster Loan Data FY2009, SBA Disaster Loan Data FY2010 and SBA Disaster Loan Data FY2015, added approved SBA FITARA Implementation Plan taking the total number of public datasets to 380.
Description of how this milestone enriches the Inventory: Apart from adding additional datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 12 Title: Quarterly Update to Expand EDI
Description: Added 66 more datasets to the agency’s EDI on inventory.data.gov.
Milestone Date: May 31, 2016
Description of how this milestone expands the Inventory: Added 66 additional public datasets to the inventory that includes changes to Small Business Profiles for the States and Territories for 2016, ScaleUp America Communities, Regional Innovation Clusters, Procurement Technical Assistance Centers, Certified Development Company, Veteran's Business Outreach Center, Womens Business Center, SCORE Chapter, Small Business Development Center, U.S. Export Assistance Center, Disaster Field Office, SBA Regional Office & SBA District Offices, taking the total number of public datasets to 446.
Description of how this milestone enriches the Inventory: Apart from adding additional datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 13 Title: Quarterly Update to Expand EDI
Description: Added 10 new dataset to the agency’s EDI on inventory.data.gov
Milestone Date: August 31, 2016
Description of how this milestone expands the Inventory: Added 10 additional public datasets to the inventory that includes the Small Business Procurement Scorecard Overview from 2007 to 2015 and SBA 7(a) and 504 Loan Data Reports from 1990 to 2016, taking the total number of public datasets to 456.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 14 Title: Quarterly Update to Expand EDI
Description: Added 59 new datasets to the agency’s EDI on inventory.data.gov
Milestone Date: November 30, 2016
Description of how this milestone expands the Inventory: Added 59 additional public datasets to the inventory that includes the SBA Disaster Loan Data from 2004 to 2007 and Small Business Profiles for the States and Territories for 2011, and also added a non-public dataset, taking the total number of datasets to 515.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 15 Title: Quarterly Update to Expand EDI
Description: Added 2 new datasets to the agency’s EDI on inventory.data.gov
Milestone Date: February 28, 2017
Description of how this milestone expands the Inventory: Added one additional public and one non-public dataset to the inventory, taking the total number of datasets to 517.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Expanded the number of datasets available to the public.
Milestone 16 Title: Quarterly Update to Expand EDI
Description: The agency’s EDI has been migrated to inventory.data.gov and 2 more datasets were updated to inventory.data.gov. 10 public datasets were removed from the previously published dataset, as it has been using unsupported API's.
Milestone Date: May 31, 2017
Description of how this milestone expands the Inventory: Added one additional public and one restricted-public dataset to the inventory, taking the total number of datasets to 509.Removed 10 public datasets from the previously published dataset, as it has been using unsupported API's.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Validated publicly-available datasets and enhanced metadata to improve public access to information
Milestone 17 Title: Quarterly Update to Expand EDI.
Description: SBA added 55 new public datasets to the Agency’s Enterprise Datasets Inventory to be published on http://www.data.gov.
Milestone Date: Aug 31, 2017.
Description of how this milestone expands the Inventory: Added 55 public datasets to the inventory, taking the total number of datasets to 564.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: Validated publicly-available datasets and enhanced metadata to improve public access to information.
Milestone 18 Title: Quarterly Update to Expand EDI.
Description: Added 23 non-public APIs to the EDI while continuing the efforts to identify and document additional APIs - public, restricted, or non-public.
Milestone Date: Nov 30, 2017.
Description of how this milestone expands the Inventory: Added 23 non-public APIs to the inventory, taking the total number of APIs to 24 and the total number of datasets to 587.
Description of how this milestone enriches the Inventory: Apart from adding new datasets/APIs, the metadata quality for all datasets was improved.
Description of how this milestone opens the Inventory: In addition to adding new APIs, SBA continued to identify and document APIs - public, restricted, or non-public.
Milestone 19 Title: Quarterly Update to Expand EDI
Description: Added one public data set and updated four existing public datasets with new associated resources. Additional datasets/APIs are pending for program office responses.
Milestone Date: February 28, 2018
Description of how this milestone expands the Inventory: Added one new public dataset to the EDI and updated four existing public datasets with new associated resources, taking the total number of datasets to 588.
Description of how this milestone enriches the Inventory: Apart from adding one new dataset, SBA continued to improve metadata quality and expect to receive more datasets/APIs from program offices.
Description of how this milestone opens the Inventory: In addition to adding new dataset, SBA continued to identify and document datasets/APIs - public, restricted, or non-public.
Milestone 20 Title: Quarterly Update to Expand EDI
Description: Added 59 more datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: May 31, 2018
Description of how this milestone expands the Inventory: Added 59 additional public datasets to the Agency’s Inventory that includes the Small Business Profiles for the States and Territories for 2018.
Description of how this milestone enriches the Inventory: Apart from adding 59 new datasets, SBA continued to improve metadata quality and expect to receive more datasets/APIs from program offices.
Description of how this milestone opens the Inventory: In addition to adding 59 datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted, or non-public.
Milestone 21 Title: Quarterly Update to Expand EDI
Description: Added 41 more datasets and 4 APIs to the Agency’s EDI on inventory.data.gov.
Milestone Date: August 31, 2018
Description of how this milestone expands the Inventory: Added 41 public datasets and 4 public APIs to the Agency’s Inventory.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 41 new datasets and 4 public APIs for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 22 Title: Quarterly Update to Expand EDI
Description: Added 16 more datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: November 30, 2018
Description of how this milestone expands the Inventory: Added 16 public datasets to the Agency’s Inventory.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 16 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 23 Title: Quarterly Update to Expand EDI
Description: Added 7 more datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: February 28, 2019
Description of how this milestone expands the Inventory: Added 7 public datasets to the Agency’s Inventory.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 7 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 24 Title: Quarterly Update to Expand EDI
Description: Added 70 more datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: May 31, 2019
Description of how this milestone expands the Inventory: Added 70 public datasets to the inventory that includes the Small Business Profiles for the States and Territories for 2019.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 70 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 25 Title: Quarterly Update to Expand EDI
Description: Added 18 datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: August 31, 2019
Description of how this milestone expands the Inventory: Added 18 public datasets to the inventory that includes the 2018 Small Business Procurement Scorecard Overview, Find Local Assistance, and the Lending Statistics for Major Programs Weekly Reports.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 18 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 26 Title: Quarterly Update to Expand EDI
Description: Added 66 datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: November 30, 2019
Description of how this milestone expands the Inventory: Added 66 public datasets to the inventory that includes the 2019 Small Business Profiles for the Congressional Districts reports, and additional Lending Statistics for Major Programs Weekly Reports.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 66 new datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 27 Title: Quarterly Update to Expand EDI
Description: Added 10 public datasets and 4 non-public APIs to the Agency’s EDI on inventory.data.gov.
Milestone Date: February 28, 2020
Description of how this milestone expands the Inventory: Added 10 public datasets and 4 non-public APIs to the inventory that includes new Lending Statistics for Major Programs Weekly Reports and new APIs to retrieve US Staffing data and SAM data.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 10 new public datasets and 4 non-public APIs for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
Milestone 28 Title: Quarterly Update to Expand EDI
Description: Added 33 public datasets to the Agency’s EDI on inventory.data.gov.
Milestone Date: June 15, 2020
Description of how this milestone expands the Inventory: Added 33 public datasets to the inventory that includes Lending Statistics for Major Programs Weekly Reports and COVID-19 relief reports: 7 SBA Paycheck Protection Program (PPP) Loan reports and 7 Economic Injury Disaster Loan (EIDL) reports.
Description of how this milestone enriches the Inventory: Apart from adding new datasets, SBA continued to improve metadata quality and identify/publish more APIs.
Description of how this milestone opens the Inventory: In addition to adding 33 new public datasets for this milestone, SBA continued to identify and document new datasets/APIs - public, restricted public, or non-public.
1.2.6 Develop Customer Feedback Process
Describe the agency's process to engage with customers:
SBA welcomes public input and feedback on our implementation of federal digital strategy and open data requirements. SBA uses the following methods to engage with customers and collect input on data.
- The Data.gov Contact page, at https://www.data.gov/contact, provides a forum for two-way communication with customers, who can submit and view feedback related to agency datasets.
- Customers may send us feedback via email at Opendatafeedback@sba.gov(link sends e-mail).
- Customers may contact us via the SBA Answer Desk at 800-827-5722 or speak with an American Sign Language (ASL) interpreter via videophone at 855-440-4960.
- Program offices may use additional means to best engage their specific stakeholders.
1.2.7 Develop Data Publication Process
Describe the agency's data publication process:
- SBA's Office of the Chief Information Officer (OCIO) established an Open Data Working Group (ODWG) to lead the agency's Open Data efforts. The working group is comprised of representatives from all SBA Program Offices and Functional Areas, with support from OCIO. (Status: Completed )
- The primary objective of the working group is to define a process to implement and execute Executive Order 13642, "Making Open and Machine Readable the New Default for Government Information" and OMB M-13-13 "Open Data Policy – Managing Information as an Asset". The ODWG shall assist in identifying and publishing datasets after determining what information may or may not be released. (Status: Completed )
- The Open Data Program Standard Operating Procedure (SOP) was approved and published in the agency’s intranet and on the project-open-data.cio.gov/policy-docs. (Status: Completed)
2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.
Overall Status: Completed
2.1.1. Paragraph on customer engagement approach
SBA Customers
Program offices, small business owners, surety companies, bonding agencies and agents
Customer Engagement Actual Activities
Method: Email, telephone and face to face meetings
Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile
Timeframe: 8/1/12 – 8/10/12
Method of incorporating feedback: Action items from meeting minutes and executive recommendations.
Customer Engagement Planned Activities
Method: Email, telephone and face to face meetings, blogs, surveys and message boards
Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.
Timeframe: 8/13/12 – Ongoing
Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.
2.1.2. Prioritized list of systems (datasets)
System Name
DSBS (Dynamic Small Business Search)
System Description
The Small Business Administration maintains the Dynamic Small Business Search (DSBS) database. As a small business registers in the System for Award Management, there is an opportunity to fill out the small business profile. The information provided populates DSBS. DSBS is another tool contracting officers use to identify potential small business contractors for upcoming contracting opportunities. Small businesses can also use DSBS to identify other small businesses for teaming and joint venturing
System Scope
Both (internal/external)
Main Customer
Citizens, Business Owners, Financial Institutions, and business procurement offices
Unique Investment Identifier
000001001
2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems
Overall Status: In Progress
2.2.1. Publish plan on future activity
Describe policy: We are modernizing existing systems to leverage web APIs by establishing standards in our EA and evaluating all new systems and substantial modernization efforts against the future architecture.
2.2.2. Make 2+ systems (datasets) available via web APIs with metadata tags
Name of system: U.S. City & County Web Data by State
Description of system: This geographic names data set provides a "mashup" of URLs for official city and county government web sites and city and county location data from the USGS Geographic Names Information System (GNIS). GNIS data includes incorporated places, census designated areas, unincorporated places, counties, and populated places. (Please note: The API Link is no longer maintained).
Scope of system: Both (internal and external)
Main Customers: Public
API Link: http://api.sba.gov/doc/geodata.html#city-county-state
Name of system: U.S. City Web Data by State
Description of system: This geographic names data set provides a "mashup" of URLs for official city and county government web sites and city and county location data from the USGS Geographic Names Information System (GNIS). GNIS data includes incorporated places, census designated areas, unincorporated places, counties, and populated places. (Please note: The API Link is no longer maintained).
Scope of system: Both (internal and external)
Main Customers: Public
API Link: http://api.sba.gov/doc/geodata.html#city-state
4.2 Establish an agency-wide governance structure for developing and delivering digital services
Overall Status: Completed
Paragraph on Governance:
The Business Technology Investment Council (BTIC) and the Business Technology Investment Advisory Committee (BTI-AC) are the executive oversight bodies for the Small Business Administration’s (SBA) Information Technology Investment Management (ITIM) processes and transformational Business processes which constitute the agency’s Enterprise Architecture (EA). In direct response to the Digital Strategy Milestone #4.2 outlined in the, May 23, 2012 Digital Government: Building a 21st Century Platform to Better Serve the American People strategy document, SBA has decided to incorporate digital services into these two governing bodies existing policies and procedures. Both the BTIC and BTI-AC have updated their defined scope of authority, core principles and roles and responsibilities to reinforce the establishment of the agency’s commitment to digital services governance structure to:
- Set specific measurable goals for delivering better services at lower costs
- Establish agency-wide standards for content lifecycle management, adoption of third-party online tools, mobile application delivery and sharing (e.g., infrastructure and digital information)
Currently, SBA is developing a supplemental document for formal review and approval that will serve as an appendix to our existing BTIC Charter. This document will serve as both a process document and a checklist that the BTIC membership will use to review all existing and new investments to ensure that they provide valued services, interoperability, and openness to provide the best tools and information to the American public.
URL to Governance Document:
5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts
Overall Status: Completed
5.2.1. Develop wireless and mobile inventory
- Inventory Status: Completed.
5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements
- Overall Status: Completed.
- Describe Implementation: N/A
6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines
- Overall Status: Not Started
- Describe Implementation: N/A
7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.
Overall Status: Completed
7.1.1. Paragraph on customer engagement approach
SBA Customers
Program offices, small business owners, surety companies, bonding agencies and agents
Customer Engagement Actual Activities
Method: Email, telephone and face-to-face meetings, blogs, and surveys
Scope: Discussed and prioritized top 3 potential services per program office that maybe be optimized for mobile; then, using popular vote amongst customers, selected the top 3 most highly ranked potential services agency-wide to optimize for mobile.
Timeframe: 8/1/12 – 8/10/12
Method of incorporating feedback: Action items from meeting minutes and executive recommendations; survey feedback, focus group consensus.
Customer Engagement Planned Activities
Method: Email, telephone and face to face meetings, blogs, surveys, and message boards
Scope: Implement message boards for customer engagement; identify additional candidate service that maybe be optimized for mobile
Timeframe: In Progress
Method of incorporating feedback: TBD
7.1.2. Prioritized list of systems (datasets)
System Name
DSBS (Dynamic Small Business Search)
System Description
The Small Business Administration maintains the Dynamic Small Business Search (DSBS) database. As a small business registers in the System for Award Management, there is an opportunity to fill out the small business profile. The information provided populates DSBS. DSBS is another tool contracting officers use to identify potential small business contractors for upcoming contracting opportunities. Small businesses can also use DSBS to identify other small businesses for teaming and joint venturing.
System Scope
Both (internal/external)
Main Customer
Citizens, Business Owners, Financial Institutions, and business procurement offices
Unique Investment Identifier
000001001
7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services
- Overall Status: In Progress
- Describe Implementation: TBD
7.2.1. Report on services
Service Name: Dynamic Small Business Search (DSBS)
Service Description:The Small Business Administration maintains the Dynamic Small Business Search (DSBS) database. As a small business registers in the System for Award Management, there is an opportunity to fill out the small business profile. The information provided populates DSBS. DSBS is another tool contracting officers use to identify potential small business contractors for upcoming contracting opportunities. Small businesses can also use DSBS to identify other small businesses for teaming and joint venturing.
System Scope: Both (internal and external)
Primary customers: Citizens, business owners, financial institutions, and business procurement offices
Unique Investment Identifier: 000001001
URL of service: http://dsbs.sba.gov/dsbs/search/dsp_dsbs.cfm
8.2. Implement performance and customer satisfaction measuring tools on all .gov websites
Overall Status: Completed
8.2.1. Implement performance measurement tool
- Implemented Digital Analytics Program: yes
- Describe implementation: SBA uses Google Analytics to track performance metrics on the agency’s main website (http://www.sba.gov) and has implemented GSA’s DAP analytics on other domains and sub-domains.
- Percent of websites covered: 100%
- URL of performance data: http://www.google.com/analytics
8.2.2. Implement customer satisfaction tool
- Describe implementation: SBA uses the American Customer Satisfaction Index (ACSI) Foresee survey tool to measure customer satisfaction on its public website. The Agency uses ACSI results to identify which elements have the greatest influence on satisfaction and future customer behavior. Annual and quarterly reports are published by Foresee as "Satisfaction Indexes."
- URL of performance data: https://www.foresee.com/insights/research/